FAQ
Have a question? Find the answer here.
Orders & shipping
Do you have another question about your order? Feel free to contact us.
Email info@mariposabutterflies.com
Whatsapp: 0651026424
Average response time 1 business day
How long does it take before my order is shipped?
How long does it take before my order is shipped?
All our orders are shipped within 1-3 business days. You'll receive a track & trace code as soon as your package is on its way.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship worldwide.
Can I cancel my order?
Can I cancel my order?
Contact us as soon as possible at info@mariposabutterflies.com. If your order hasn't shipped yet, we can usually still cancel it.
Are mounted butterflies and insects fragile during shipping?
Are mounted butterflies and insects fragile during shipping?
Our products are carefully packaged, but shipping of fragile items is at the buyer's own risk. In case of damage during transport, we'll get in touch to discuss a solution on a case-by-case basis.
Product & origin
Want to know more? Feel free to contact us.
Are your products legally sourced?
Are your products legally sourced?
Yes. All products we sell, including mounted butterflies, insects and taxidermy, are legally sourced and comply with CITES regulations (Convention on International Trade in Endangered Species) where required.
Is every piece unique?
Is every piece unique?
Yes. Because we work with real animals and assemble much of our work by hand, every specimen is unique — there may be (small) differences between the photo and the product delivered.
How do I care for my mounted butterfly or insect?
How do I care for my mounted butterfly or insect?
Keep the product out of direct sunlight and humid spaces, and keep it free of dust, moths and other insects to prevent damage.
Returns
Questions about your return? Feel free to contact us.
What is your return policy?
What is your return policy?
As a consumer, you have the right to return your purchase within 14 days of receipt, without giving a reason. Products must be returned in their original condition and packaging.
How do I start a return?
How do I start a return?
Send an email to info@mariposabutterflies.com with your order number. We'll then let you know how to safely send the product back.
Who pays the shipping costs of a return?
Who pays the shipping costs of a return?
Return shipping costs are the customer's responsibility, unless the product is damaged or incorrectly delivered.
When will I get my money back?
When will I get my money back?
As soon as we receive your return, the purchase amount will be refunded within 14 days.
Workshop
Questions about the workshop? Feel free to contact us.
What can I expect from the butterfly/insect mounting workshop?
What can I expect from the butterfly/insect mounting workshop?
During this relaxed and creative workshop, you'll learn step by step how to mount and position real butterflies or insects, in a small group with personal guidance.
How long does the workshop take and where is it held?
How long does the workshop take and where is it held?
The workshop takes about 3-4 hours and takes place in Heerjansdam, with a maximum of 4 participants per session. Can also be booked on location for larger groups.
What do I take home?
What do I take home?
You mount 5 butterflies or insects yourself, which you take home with you afterwards. Choosing more exclusive species is possible for an additional fee.
Is there anything to eat or drink?
Is there anything to eat or drink?
Yes, coffee, tea, soft drinks and a treat are included.
Custom orders
Questions about a custom order? Feel free to contact us.
Do you also make personalized pieces?
Do you also make personalized pieces?
Yes, we make custom frames and display domes to order — fully personalized and assembled by hand, for example for a birth, wedding, anniversary or farewell.
How do I request a custom order?
How do I request a custom order?
Via the 'Custom Orders' page on the site, or send an email directly to info@mariposabutterflies.com.